Terms and Conditions

The company behind Mummy's Gold

Baytree Interactive Ltd, registered in Guernsey, provides the games and services at Mummys Gold Casino and is the party to your gaming contract. Baytree Interactive Ltd holds licence 01059 from the Kahnawake Gaming Commission.

Who can register

You must be over 18 and also of the age of majority where you live before you sign up. We may ask you to prove your age and keep the account on hold until the papers reach us. We do not open accounts for residents of Ontario or Alberta, and our full rules list further countries where we cannot accept players.

Your login and your details

Choose your own username together with a strong password and keep both to yourself, since anything done through your login is treated as your action. An activation e-mail may be sent to the address you registered, and the account can stay on hold until your account details are verified. When your address, phone number or other personal details change, tell customer support so the record stays correct. Funds cannot be moved between accounts, whether they belong to you or to someone else.

Funding your balance

Cards used for deposits have to carry the same name as your Mummy's Gold account. Before a transaction goes through we may request photo ID, a recent bank statement or utility bill, and proof that the payment method is yours. New payment details are added only through Player Services.

How bonuses work

Each promotion has its own rules, and they take priority over the general rules wherever the two differ. One sign-up bonus is allowed per player, even if several accounts exist. A bonus has to be played through before it becomes cash, and bonuses or loyalty points left unused can lapse after 6 months.

Taking money out

Every withdrawal waits at least 24 hours before processing, and during that time you may reverse it back into your balance. Bank wire and cheque payments go only to the name used at registration. A first payout, a large payout or a change of payment option can mean extra identity checks first.

Disagreements

Send a formal complaint by e-mail within 6 months of the problem, including your username or account number, your full name, what happened and any evidence. A complaint cannot be logged within one week after a withdrawal. If our internal process does not settle the matter, eCOGRA acts as the independent dispute service, and after that the Kahnawake Gaming Commission can be approached with your Dispute Reference Number.