Contact Us
Live chat
Live chat is the quickest route for anything that needs attention straight away, such as a payment or a game in progress.
Use e-mail for questions that can wait. We work through e-mail requests within a reasonable period, although replies can take a little longer.
During a game
If your connection drops while you play, contact customer support or ask the virtual Pitboss. In live dealer games you can also tell the dealer directly.
Your account
Player Services handles new or changed payment details and requests to close an account. Customer support updates your address, phone number and other contact details.
Formal complaints
A formal complaint goes by e-mail within 6 months of the issue and should include your username or account number, your full name, a clear explanation and any supporting evidence. No complaint can be logged within one week after a withdrawal.